SHIPMENTS
**Very important: For any of the types of shipment, it will be the customer's responsibility to indicate the correct delivery address. In the event of errors in the address provided by the client, Strending is not responsible if the delivery is not made **.
Spain (Peninsula)
How much are the shipping costs? You can choose between 3 shipping options to the Peninsula:
1) REGULAR MAIL: FREE and you will receive it in approximately 5-15 business days, it does not have a tracking number.
2) STANDARD SHIPPING: it costs €3.95 and you will receive it in approximately 2-5 business days, it includes a tracking number.
3) URGENT : it costs €5.95 and you will receive it in 1-2 business days, it includes a tracking number.
**Orders placed after 11:00 a.m. will be processed the next day.**
What is the ORDINARY MAIL? This shipment is made by post, it does not have a tracking number and it is FREE . It takes approximately 5-15 business days . If it is a small item that we send in a letter envelope, you will receive it directly in the mailbox at home. If the package is a little larger, you will receive a notification in your mailbox to go pick it up at your Post Office. If the customer does not come to collect their shipment and it is returned to Strending, the amount of the purchased item will be refunded, discounting €3 for expenses.
**Each customer is free to choose the shipping method that best suits them. From experience we know that ordinary shipping by Post works very well, but you have to take into account that, in exchange for free shipping, a tracking number is not provided and if the item is delayed or does not arrive at its destination, it will not be the responsibility of Strending, although we will always try to offer you a solution. The delivery times are approximate, and the terms may be shortened or lengthened depending on the load experienced by the Correos logistics centers**.
What is STANDARD shipping? HE It is done by the Correos courier service, a tracking number is provided and it costs €3.95 . It usually takes 2-5 business days . They will deliver it to you at the indicated address and the signature of the person who receives it will be necessary. If there is no one to receive it, you will receive a notification to arrange a new delivery (2 attempts before returning it to Strending).
What is URGENT shipping? This shipment is made with a courier service and costs €5.95 . It takes 1-2 business days . In the event of a delivery attempt and there is no one at the specified address, you will receive a notification from the courier company so that you agree on a new delivery (2 delivery attempts before returning it to Strending).
Insular Spain, Ceuta and Melilla
REGULAR MAIL: This shipment is made by mail without tracking number and is FREE . If it is a small item that we send in a letter envelope, you will receive it directly in the mailbox at home. If the package is a little larger, you will receive a notification in your mailbox to go pick it up at your Post Office. In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.
CERTIFIED MAIL: This shipment is made by post, it does have a tracking number and it costs €3.95 . They will deliver it to you at the indicated address and the signature of the person who receives it will be necessary. If there is no one to receive it, you will receive a notification in your mailbox to go pick it up at your Post Office.
** Each client is free to choose the shipping method that best suits him. From experience we know that shipping by Post works very well, but you have to take into account that, in exchange for a very reduced price for the shipment, a tracking number is not provided and if the item is delayed or does not arrive at its destination, it will not It will be the responsibility of Strending, although we will always try to offer you a solution. **
Rest of Europe
Certified mail: €6.95
In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.
Rest of the world
Certified mail: €7.95
In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.
EASY RETURNS 60 DAYS
Can I return my purchase? Yes, as long as you contact us within 60 days of receiving it. Write to us at info@strending.com specifying the reference number of your purchase in the subject line. We will refund the amount of the item you have purchased (not the shipping costs) once we have received it at our offices and verify that it has not been used or has any defects.
** IMPORTANT: Any personalized or rental item is excluded from the return.**
Who is responsible for the shipping costs when returning a purchase? The client. We accept that you send it to us by certified mail if it is more economical for you to do so. You can also pick it up our courier if it is easier for you, but this cost (€5.95 for the Peninsula) will be deducted from the amount to be reimbursed. Other collection points, consult rates at info@strending.com.
What happens if I receive the item broken or in poor condition? Is there a guarantee? You have a period of 60 days from receipt to test the product and, if a defect is detected, notify us so that we can offer you a solution.
What happens if I don't receive my purchase? The first thing you should do is contact us at info@strending.com. We will try to find out if there were any problems during the shipment. In any case, we will do our best to send you another replacement item or we will refund the amount of the purchase.
OTHER QUESTIONS?
Contact us info@strending.com or Whatsapp 616954466.
