FAQ

JEWELRY

What is the measurement of the necklaces?
The length of each necklace is specified in the description of all products. In case you want a longer chain, we sell extensions .
How can I know the size of my ring?
Enter the following link and you will be able to know your ring size.
For earrings and hoops, is the price per pair or per unit?
In the description of each product there is a drop-down menu in which you can select a model by PAIR or by UNIT, and the corresponding price.
What material are the jewels made of?
All our jewels are made of 925 sterling silver and 18k gold-plated sterling silver. Or stainless steel. In each description the material is always specified.
Can I shower or bathe with the jewelry?
It is better that you do not do it, especially with the gold ones to preserve the gold plating. Nothing happens if you forget one day, but if you do it habitually the jewel will lose shine and intensity, tending to the color of the silver with which it is made as a base. Stainless steel jewelry can get wet.
How can I order a personalized piece of jewelery if I don't make it clear on the web?
Write to us and we will help you: info@strending.com or whatsapp 616954466.

SHIPMENTS

**Very important: For any of the types of shipment, it will be the customer's responsibility to indicate the correct delivery address. In the event of errors in the address provided by the client, Strending is not responsible if the delivery is not made **.

Spain (Peninsula)

How much are the shipping costs?  You can choose between 3 shipping options to the Peninsula:

1) REGULAR MAIL: FREE and you will receive it in approximately 5-15 business days, it does not have a tracking number.

2) STANDARD SHIPPING: it costs €3.95 and you will receive it in approximately 2-5 business days, it includes a tracking number.

3) URGENT : it costs €5.95 and you will receive it in 1-2 business days, it includes tracking number.

**Orders placed after 11:00 a.m. will be processed the next day.**

What is the ORDINARY MAIL? This shipment is made by post, does not have a tracking number and is FREE. It takes approximately 5-15 days weekdays If it is a small item that we send in a letter envelope, you will receive it directly in the mailbox at home. If the package is a little larger, you will receive a notification in your mailbox to go pick it up at your Post Office. If the customer does not come to collect their shipment and it is returned to Strending, the amount of the purchased item will be refunded, discounting €3 for expenses.

**Each customer is free to choose the shipping method that best suits them. From experience we know that ordinary shipping by Post works very well, but you have to take into account that, in exchange for free shipping, a tracking number is not provided and if the item is delayed or does not arrive at its destination, it will not be the responsibility of Strending, although we will always try to offer you a solution. The delivery times are approximate, and the terms may be shortened or lengthened depending on the load experienced by the Correos logistics centers**.

What is STANDARD shipping? HE It is done by the Correos courier service, a tracking number is provided and it costs €3.95 . It usually takes 2-5 business days . They will deliver it to you at the indicated address and the signature of the person who receives it will be necessary. If there is no one to receive it, you will receive a notification to arrange a new delivery (2 attempts before returning it to Strending).

What is URGENT shipping? This shipment is made with a courier service and costs €5.95 . late 1-2 days weekdays In the event of a delivery attempt and there is no one at the specified address, you will receive a notification from the courier company so that you agree on a new delivery (2 delivery attempts before returning it to Strending).

Insular Spain, Ceuta and Melilla

REGULAR MAIL: This shipment is made by mail without tracking number and is FREE . If it is a small item that we send in a letter envelope, you will receive it directly in the mailbox at home. If the package is a little larger, you will receive a notification in your mailbox to go pick it up at your Post Office. In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.

CERTIFIED MAIL: This shipment is made by post, it does have a tracking number and it costs €3.95 . They will deliver it to you at the indicated address and the signature of the person who receives it will be necessary. If there is no one to receive it, you will receive a notification in your mailbox to go pick it up at your Post Office.

** Each client is free to choose the shipping method that best suits him. From experience we know that shipping by Post works very well, but you have to take into account that, in exchange for a very reduced price for the shipment, a tracking number is not provided and if the item is delayed or does not arrive at its destination, it will not It will be the responsibility of Strending, although we will always try to offer you a solution. **

Rest of Europe

Certified mail: €6.95

In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.

Rest of the world

Certified mail: €7.95

In destinations where the shipment must go through Customs, the delivery time may be delayed. In this case, the delivery times and settlement of tariffs will not be the responsibility of Strending.

RETURNS

Can I return my purchase? Yes, as long as you contact us within 60 days following its receipt. Write to us at info@strending.com specifying the reference number of your purchase in the subject line. We will refund the amount of the item you have purchased (not the shipping costs) once we have received it at our offices and verify that it has not been used or has any defects.

** IMPORTANT: Any personalized or rental item is excluded from the return.**

Who is responsible for the shipping costs when returning a purchase? The client. We accept that you send it to us by certified mail if it is more economical for you to do so. You can also pick it up our courier if it is easier for you, but this cost (€5.95 for the Peninsula) will be deducted from the amount to be reimbursed. Other collection points, consult rates at info@strending.com.

What happens if I receive the item broken or in poor condition? Is there a guarantee? Accounts with a term of 60 days from the reception to test the product and, in case of detecting a defect, notify us so that we can offer you a solution.

What happens if I don't receive my purchase? The first thing you should do is contact us at info@strending.com. We will try to find out if there were any problems during the shipment. In any case, we will do our best to send you another replacement item or we will refund the amount of the purchase.

OTHER QUESTIONS?

Contact us info@strending.com or Whatsapp 616954466.

WEDDING ACCESSORIES RENTAL SERVICE (only available for mainland Spain and Portugal).

Where can I see the accessories that are available? All the items displayed on the platform are grouped into eight categories within the RENTAL section.

How much are the shipping costs? €5.95, it is essential to choose EXPRESS DELIVERY for rentals.

What is the loan period? The items are rented for periods of 14 (fourteen) days, always starting on a Monday (day 1), which is when the item is shipped to the user, and ending on a Sunday (day 14), at which time the item is back in stock. in the hands of STRENDING.

How long do shipments take? Your loan period begins on a Monday (day 1), which is when the item leaves our facilities; you should receive it at the address you indicated the next day or 2 days maximum (day 3, Wednesday). If this is the case and you have not received it within that period, let us know so that we can send you the item before the day you will use it.

When do you have to return the item? The item must be packed and ready for return by Monday, the 8th day of the loan period. The day before we will send you a reminder email. The courier will pick it up on Monday at the address you indicated for its collection.

How should the item be packaged for return? STRENDING will have included a new laminated envelope with the item to use for your return. You just have to put the box with the items inside the envelope and seal it.